Legacy Notes: Episode 6 - Danana-na-na-na-na-na-nah

Sometimes those help desk guys just need a little help of their own.



I remember this one. I remember seeing room for improvement in the level of professionalism of a couple members of the help desk team during this particular meeting. I was working with them to develop some best practices documentation - just tier 1 stuff - and maybe a checklist or two for them to run through at the top of a service call (or email, as the case likely was at the time), and it occurred to me that the folks I was dealing with were, well, probably only a generation or two removed from this guy:

Everything about this post is brilliant.

 If that makes me seem intellectually arrogant, well, that's because I am that's only because that realization was necessary to provided me a little context from which to draw some patience and remember that not everyone has the same aptitude or experience... I have plenty of idiotic moments myself.